Sweetsino Terms and Conditions

Welcome to Sweetsino. These Terms and Conditions govern your use of our website and services. By completing Sweetsino registration and accessing our platform, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our services.

About Our Casino

Sweetsino is operated by Wild Blackfin Limited SRL, a company registered in Costa Rica (registration number 3-102-916426), with its registered address at Avenidas 8 & 10, Calle 39, LY Center, 11501, San Jose, Costa Rica. We operate under licenses issued by the Anjouan Gaming Board (ALSI-202601043-FI2; ALSI-202509006-FI1). We provide our services to international markets, including players from Europe, Germany, Norway, Finland, France, Greece, Portugal, Spain, Poland, and New Zealand.

Eligibility and Restricted Territories

You must be at least 18 years old, or the legal gambling age in your jurisdiction, to use our services. We do not accept players from a number of restricted countries, including Algeria, Angola, Belarus, Bolivia, the British Virgin Islands, Burkina Faso, Cameroon, Cyprus, Italy, Russia, Slovenia, South Africa, the United Kingdom, the United States, and several others listed in our compliance documentation. It is your responsibility to verify that online gambling is legal in your location before using Sweetsino.

Account Registration

To use our platform, you must complete the Sweetsino register process by providing accurate and complete personal information. We require truthful details during account creation, and we reserve the right to request identity verification documents at any time. Each individual is permitted to hold only one account with us. Attempts to create multiple accounts may result in suspension or termination of all associated accounts.

• You agree to keep your login credentials confidential at all times
• You are responsible for all activity occurring under your Sweetsino login
• We may suspend accounts suspected of fraudulent or abusive behavior
• You must notify us immediately of any unauthorized access to your account

Deposits and Withdrawals

We support a wide range of payment options to make your Sweetsino deposit experience convenient, including Visa, Mastercard, Apple Pay, Google Pay, Skrill, Neteller, Paysafecard, and various cryptocurrencies such as Bitcoin, Ethereum, and USDT. The minimum deposit amount is 20€ (10€ for Cashlib, 20 R$ for Pix, and no minimum for crypto transactions).

When requesting a Sweetsino withdrawal, the minimum amount is 30€. Our withdrawal limits are set at 5,000€ per week and 10,000€ per month, with higher limits available for VIP members. Large wins from 10,000€ upward may be processed in instalments. Processing times vary by method: cards, MiFinity, Jeton, and crypto withdrawals are typically completed within 24 hours, while wire transfers may take up to 48 hours. Pending time before processing can take up to 2 business days depending on verification status and payment method.

Bonuses and Promotions

We offer a choice of two welcome bonus structures for new players, available only once per account. Our Wager Free Welcome Bonus provides 100% up to 300€ plus 100 free spins with no wagering requirement on the bonus itself, though the originating deposit must be wagered at least once. Alternatively, our standard Welcome Bonus offers 100% up to 500€ with a 35x wagering requirement on the combined deposit and bonus amount.

Any Sweetsino bonus code must be activated in the cashier before your deposit is confirmed. Bonus buy features are not permitted while a bonus is active, and certain game categories — including jackpot games, table games, video poker, and live casino titles — are excluded from bonus play. We also exclude specific slots such as Book of Dead, Sweet Bonanza, and Mega Moolah from bonus wagering. Deposits made via Skrill, Skrill Rapid Transfer, or Neteller do not qualify for bonus offers.

We also provide ongoing promotions, including our Weekend Reload bonus, Spin Days offering sweetsino free spins on selected weekdays, Unlimited Cashback on slot wagers, and VIP Cashback for loyalty members. Full terms for each promotion, including maximum bet limits and withdrawal caps, are detailed within the relevant promotional pages. We reserve the right to modify, suspend, or cancel any promotional offer at our discretion, subject to applicable regulations.

Game Fairness and Software

We feature games from leading providers such as Evolution, Pragmatic Play, NetEnt, Play'n GO, and many others, giving you access to Sweetsino slots, live dealer tables, jackpots, and table games. All games available through our platform use certified random number generators to ensure fair outcomes. Our live casino games, including blackjack, roulette, baccarat, and game shows, are streamed in real time through our licensed live providers.

Responsible Gambling

We are committed to promoting responsible gambling practices among our players. We provide tools such as deposit limits, self-exclusion options, and reality checks to help you maintain control over your gaming activity. If you believe you may have a gambling problem, we encourage you to contact our support team or seek assistance from a professional organization specializing in gambling addiction.

Customer Support

Our customer support team is available via live chat, email, and contact form. Live chat support operates 24/7, while email inquiries are handled on a 12/7 basis. You can reach us at support@sweetsino.com for any questions regarding your account, deposits, withdrawals, or bonus eligibility. Our support is currently offered in English and Spanish.

Account Suspension and Termination

We reserve the right to suspend or close your account if we suspect fraudulent activity, breach of these terms, or violation of applicable laws. In such cases, we may withhold winnings pending investigation. You may also request closure of your account at any time by contacting our support team.

Limitation of Liability

We strive to provide uninterrupted access to our platform; however, we do not guarantee that our services will be free from technical errors or downtime. We shall not be held liable for any losses arising from technical malfunctions, internet connectivity issues, or circumstances beyond our reasonable control. Your use of Sweetsino is at your own risk, and you acknowledge that gambling involves financial risk.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our services, legal requirements, or business practices. We recommend reviewing this page regularly. Continued use of our services after any changes constitutes your acceptance of the revised terms.

Governing Law

These terms are governed by the laws applicable to our licensing jurisdiction. Any disputes arising from your use of our services shall be resolved in accordance with the regulations established by the Anjouan Gaming Board. By using Sweetsino, you agree to these terms in full and acknowledge your responsibility to comply with all applicable local laws regarding online gambling.